Privacy Policy

Who we are

Serio Technical Solutions Limited (“STS”, “we”, “us”) operates seriotechsolutions.com. We are based in the United Kingdom and provide managed IT, Microsoft 365, cloud infrastructure, cyber security, hosting and consultancy services.

Contact: contact@seriotechsolutions.com

Information we collect

When you use the contact form, we may collect:

• Name and work email address
• Phone number and company name
• Approximate number of users
• Service interest and description of your current challenge
• Preferred contact method
• Technical metadata such as IP address and submission time for abuse prevention

How we use information

We use enquiry information to:

• Respond to your request
• Assess whether our services are a suitable fit
• Maintain records of business communications
• Protect the website against spam and abuse

We do not sell personal data.

Legal bases

Where UK GDPR applies, we typically rely on legitimate interests to respond to business enquiries, and on consent where you have confirmed that you are happy to be contacted.

Retention

Enquiry records are retained only for as long as needed to manage the conversation and maintain reasonable business records, unless a longer period is required by law or ongoing contractual relationships.

Processors

Email delivery may be handled by a transactional email provider such as Resend when configured. Hosting and infrastructure providers acting on our instructions may also process technical logs.

Your rights

Depending on applicable law, you may have rights to access, rectify, erase, restrict or object to certain processing, and to lodge a complaint with the Information Commissioner’s Office (ICO).

Updates

We may update this policy as the website or processing practices change. The latest version will always be published on this page.