FAQs
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It’s simple! Contact us via our website to book a free consultation visit. From there, we’ll guide you through every step of the process.
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We provide tailored IT support services for small businesses and schools, including hardware maintenance, network management, cybersecurity, remote support, and on-site visits.
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We offer a range of service tiers to suit different needs and budgets. You can book a free consultation visit, where we’ll assess your requirements and recommend the best plan for you
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During the visit, we’ll meet with you to discuss your IT challenges, assess your current setup, and provide tailored recommendations to meet your needs.
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Yes, we provide emergency IT support at competitive rates. If you’re not already subscribed to a service plan, emergency callouts can be arranged at a one-off rate.
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We primarily serve businesses and schools in Kent and Medway, but we’re happy to discuss support options for organisations outside this area.
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Support contact details and procedures will be discussed and agreed upon during the enrolment phase to ensure they are tailored to your organisation’s needs.
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Absolutely! We can integrate with or improve your existing IT systems. If a remote service solution is required but not provided by your organisation, we can implement one for you.
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Our services are billed monthly or quarterly, depending on the agreed terms. Payment is due within 14 days of invoice receipt, and interest of 2% monthly may apply for late payments.
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We’re flexible! If your organisation grows, we can adjust your service plan to match your new needs.
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We prioritise data security. Your information is securely stored and handled in compliance with Uk GDPR. For more details, refer to our Privacy Policy.
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Yes, we provide simple introduction IT training sessions to help your staff effectively use technology and avoid common issues and to explain to users how they can reach out to us for help.