Straight answers to common questions.

Yes. Most support is delivered remotely for speed and efficiency. On-site visits are arranged where the issue, location or project requires it.

Yes. We provide tenant administration, identity and device controls, collaboration configuration, security hardening and migration support for Microsoft 365 environments.

Yes. We regularly review and support existing estates—improving what is sound, documenting what is unclear and replacing what is fragile only where it makes sense.

Yes. STS Managed Hosting covers business websites and applications on secure, monitored infrastructure with backups, certificates, DNS coordination and direct technical support.

We start with discovery, document the current environment, agree priorities and support boundaries, then transition services in controlled stages so the business keeps moving.

Yes. Consultancy engagements such as audits, roadmaps, security reviews and project planning can be delivered independently of managed support.

Yes. Support coverage, hosting capacity and consultancy scope can expand as user counts, sites and application needs grow.

Support channels are agreed during onboarding. Typical options include email, a dedicated support mailbox and arranged escalation contacts for priority issues.

We apply least-privilege access, secure administration practices, monitoring where appropriate and clear handling of credentials and configuration. Specific controls are tailored to each engagement.

Commercial terms depend on the service. We aim for clear agreements that reflect the work required—without locking clients into arrangements that no longer fit.

Book a consultation through the contact form. We will review your current friction points, ask clarifying questions and outline a practical next step—whether that is managed support, hosting, consultancy or further discovery.